Refund & Cancellation Policy

1. Before work begins

A client may cancel before work begins. Refund eligibility depends on whether discovery, planning, purchased assets, reserved capacity or other agreed preparation has already occurred.

2. Work already performed

Payments covering completed work, approved milestones, discovery, strategy, consultations and delivered digital services are generally non-refundable. Any approved refund is reduced by work completed and non-recoverable third-party costs.

3. Deposits

Deposits reserve project capacity and begin planning. Unless the proposal states otherwise, the portion used for completed work and committed resources is non-refundable.

4. Digital deliverables

Completed and delivered custom digital work is not eligible for refund merely because preferences change after approval. We will correct material defects that fall within the agreed scope and support period.

5. Maintenance plans

A maintenance subscription may be cancelled before the next billing period. Fees already charged for the active period are not refunded after scheduled work or support capacity has been provided.

6. Rootwave cancellation

If Rootwave Technologies cancels a project without client breach and cannot deliver the paid scope, the client will receive a fair refund for the undelivered portion.

7. Refund process

Requests must be emailed to rootwavetechnologies@gmail.com with the invoice reference and reason. Approved refunds are returned through the original method where possible. Processing times may depend on the payment provider.