Service Delivery Policy

1. Digital delivery

Services and deliverables are provided electronically. Delivery may include a live website, repository access, design files, documents, credentials, configuration records or other items listed in the accepted proposal.

2. Start date

The project begins after the required payment, complete instructions, content and technical access have been received. Estimated timelines run from that confirmed start date.

3. Milestones

Larger projects may be divided into discovery, design, build, testing and launch milestones. Client approval may be required before the next stage begins.

4. Client review

Clients should review milestone work within the period stated in the proposal. Delayed feedback may move the delivery date and affect reserved production time.

5. Handover

Final files, access and launch are provided after approval and full settlement of amounts due. Instructions or a limited support period may be included according to the package.

6. Third-party services

Delivery can depend on domain registrars, hosting providers, payment gateways, app stores, software vendors and other external services. Their reviews, outages or processing times are outside our direct control.

7. Communication

Delivery questions may be sent to rootwavetechnologies@gmail.com.